FAQ

Users who recently upgraded to Acrobat X (10.1) and are experiencing problems with AWC protected documents may need to re-download their documents from the downloads page.

To determine whether your document is current, open it in Adobe Reader, then Select File, Properties Description tab and look for the following current document information:

Application: Vitrium Systems Inc. – protectedpdf version 2011-09-28 (Version 3.1.16 Build 2.0.7.36). If your document does not contain this information, you can download a new version free from the downloads page.

Help Documents

• Common Installation Issues
• Guidelines for Mac Users
• Proxy Servers, Firewalls, Adobe Trust Manager& PPDF

Technical Questions

To submit a technical question regarding AWC design standards, e-mail: info@awc.org. See contact information for other options.

 

Common Problem - JavaScript Error

Question: After I entered my username and password for the protectedPDF document, I got an error message in Adobe Acrobat about JavaScript global security. What do I do?

 

Answer: Open Adobe Acrobat and go to Edit > Preferences > JavaScript and uncheck the "Enable global security policy" check box. More information.